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Home ITSM: Creating a Roadmap

Produce an ITSM Roadmap/Timeline

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Define & Organize ITSM Implementation Projects

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Develop Tactical/Operational Plan

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Document Strategic ITSM Plan

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Perform Strategic Analysis

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Perform SWOT Analysis & Current Stage Assessment

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Define Desired ITSM State

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Authors & Leadership

  • David Moskowitz

  • Rick Lemieux

  • David Nichols

Accreditors & Partners

  • Our Partner

  • NICCS

Acknowledgements

Entire Contents itSM Solutions® LLC. All Rights Reserved. RESILIA™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.

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